Return Policy

Amazingly Easy Refunds & ReturnsKeeping Everyone Honest

At Survivalist 101 we make it a goal to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner. We have a common sense approach to customer service, and our golden rule is to always err on the customer's side. Our return policy, in it's entirety, is below ... no hidden legalise anywhere else. Just good old fashion customer service!

  • 30 Day Refund /Return Policy
    Returns are accepted and Full refunds (less shipping costs) are issued within 30 days from the time the order is received as shown by shipper. Products must be returned in the same re-sellable NEW condition, as deemed by us.
  • 31 -60 Day Refund /Return Policy
    Returns are accepted and refunds (less shipping costs) are issued within 60 days from the time the order is received as shown by shipper. Products must be returned in the same re-sellable NEW condition, as deemed by us. Orders over 30 days will incurr at 10% restocking fee.
  • Shortages
    All shortages and damage must be reported within 7 days of receiving your product,as shown by shipper.. If the item(s) is defective, or any mistakes on our part, Survivalist 101 will replace the item and pay for all shipping costs.
  • Survival Kits & Bug Out Bags
    Only the defective item within the kit will be replaced; not the entire kit, should a kit be ordered. We will cover all shipping costs.
  • Food Storage - By law, we are unable to accept returns on food storage, however some circumstances may allow us to help you with a return. Please call our office so that we may understand your situation.
  • Billing:
    Should you notice or have any discrepancy in your billing/invoicing you have 7 days from the time you placed (purchase date on receipt) your order to report it to Survivalist 101.
  • Return Shipping:
    Survivalist 101 proudly offers Free return shipping, in accordance with our return policy above. Exchanges and returns are excepted for a period of 60 days from time of purchase and survivalist 101 will pay for all shipping costs.

Average Shipping Times

  • Survival Gear (Items) 99% Ships in 1 - 3 Days From Missouri
  • Survival Kits - Ships in 3 - 5 Days From Georgia & Idaho
  • Bug Out Bags - Ships in 3 - 7 Days From Georgia
  • Food Storage - Ships in 3 - 7 days (Larger orders may take longer) From Utah

Most items under 3 lbs will ship USPS or UPS-Sure post. Most items over 3 lbs will ship UPS ground. Food storage ships Fed Ex except pallet orders which will ship via the most economical carrier. Food storage (larger orders) are delivered in lift-gate trucks and will be placed in your garage or other easily accessible area. Items over $500 may require a signature.

Request a Return Authorization:

Use the form below to request a return authorization, or call us toll free at 866-687-7737. We use this form to preserve your 60 day window while we process your request. When a return is authorized you will receive an e-mail from us with an authorization number. Please print that e-mail and include it within the return packaging. If you have any questions, or would like assistance processing your return, please call us toll-free using the number above.

Please Return All Packages To:

60 Riverbend Circle
Ellijay, Georgia 30536

Questions?
855-687-7737
support@survivalist101.com